TW, to me, seems to be about as helpful and have as good of customer service as any company I've delt with. Having said that, if you're putting new tires on something to get a few miles out of them and sell it with "newish" tires, or if it's on something that you don't put a lot of miles on, and the tires will be cracked and done before the tread is near worn out, TW is the way to go. The rubber is really soft on them, so if you run tires from start to finish, the relitively few miles that they last really works out to about the same cost/mile as new tires. I don't regret them on my CTD, because it doesn't get a lot of miles, but I don't know that I'd put them on something I drive a lot, unless I didn't plan on keeping it forever. Having said that, since they are pretty soft, I have to rotate them a lot on the CTD, or they scallop from towing.